Breadcrumb trail
Infographic: Who we are
Text version of Who We Are infographic
The Office of the Federal Ombudsman for Victims of Crime
Who are we
An independent office that helps people who have been harmed by an offender serving a federal sentence (two years or more) and provides information on federal programs and services.
What we do
We help victims by…
- answering questions about their rights under federal law, including the Corrections and Conditional Release Act (CCRA) and Canadian Victims Bill of Rights (CVBR)
- reviewing complaints related to federal government departments agencies, laws, policies, programs and services
- providing information about victim services and programs in Canada
We raise awareness by…
- ensuring policy-makers are aware of victims’ rights, needs and concerns
- sharing who we are and what we do
We provide advice by…
- identifying federal laws, programs, policies and services that have a negative impact on victims
- making recommendations to the federal government to make laws, policies and programs more responsive to victims of crime
Our guiding principles
We help ensure fair treatment for victims of crime through our…
- independence
- confidentiality
- impartiality
- informal approach
victimsfirst.gc.ca
victimsfirst@ombudsman.gc.ca
1-866-481-8429
TTY: 1-877-644-8385