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Ombudsman’s Statement on Ukraine International Airlines Flight PS752

January 10, 2020

On Wednesday, January 8th 2020, Ukraine Airlines Flight PS752 crashed near Tehran shortly after taking off. All 176 people onboard were killed, at least 57 of whom were Canadians.

We offer our deepest condolences to the families and friends of the victims who lost their lives in this devastating tragedy. Our hearts are with you.

Grieving loved ones need our support during this difficult time, as the investigation of this crash unfolds and more information surfaces.

The Public Health Agency of Canada has resources for those dealing with the emotional impacts of disaster. This information can be found here:

To find victim services, who can help with referrals to counsellors, by province, you may consult the Department of Justice Canada’s Victim Service Directory here:

Global Affairs Canada

“Friends and relatives seeking information about Canadian citizens believed to be on board Flight PS752 can contact Global Affairs Canada’s Emergency Watch and Response Centre by calling: 613-996-8885 or 1-800-387-3124 or by sending an email to

The Embassy of Canada to Turkey in Ankara has consular responsibility for Iran as there are no resident Government of Canada offices in Iran. Canadian citizens in Iran requiring consular assistance should contact the Canadian embassy in Ankara at +90 312 409 2700 or Global Affairs Canada’s Emergency Watch and Response Centre at +1 613 996 8885.

Canadians requiring consular assistance in Ukraine should contact the Embassy of Canada in Kyiv by calling 380 (44) 590-3100 or by sending an email to”

For updates on Canada's response to Ukraine International Airlines flight PS752, including for consular and travel document assistance, follow this link.

Heidi Illingworth
Federal Ombudsman for Victims of Crime