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We continue to serve Canadians remotely during COVID-19. To our clients, victims and survivors of crime, you can reach out to us by email at or on our toll-free line at 1-866-481-8429.

Office of the Federal Ombudsman for Victims of Crime

Meet the Ombudsman


Heidi Illingworth

Heidi Illingworth

  • I am honoured to be appointed to serve Canadians as the Federal Ombudsman for Victims of Crime. I see the role of the Ombudsman as one that holds a significant responsibility to victims of crime and their families. Meet the Ombudsman

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What's New

Letter to Minister Bill Blair regarding use of videoconferencing in parole hearings, issues with the RCMP, Clare’s Law, and funding for CSC’s restorative opportunities program

Time to Act is Now: A National Action Plan to address violence against Indigenous Women & Girls

Annual report 2018-2019

Submission to Ms. Dubravka Šimonovic United Nations Special Rapporteur on Violence Against Women

Letter to Minister Monsef on community-based anti-violence worker wellness

#OFOVCCommunity Newsletter - Summer 2020

Letter addressed to Jennifer Oades, Chairperson of the Parole Board of Canada on strengthening the trauma-informed approach to interactions with registered victims

Letter to Minister David Lametti on Canadian legislation to recognize coercive control as an offence

Ombudsman’s statement on the third International Day of Remembrance of and Tribute to Victims of Terrorism

What We Heard - Community Forums in Yellowknife: March 11 & 12, 2020

Ombudsman’s statement marking the 5th anniversary of the Canadian Victims Bill of Rights

Letter addressed to the Premier of Alberta Jason Kenney regarding Victims of Crime Fund Bill 16

Letter addressed to Anne Kelly, Commissioner of Correctional Services Canada on Canada’s Indigenous Heritage and its use for personal gain amongst incarcerated individuals along with her response

#OFOVCCommunity Spring Newsletter 2020

Letter to the Honourable Ralph Goodale, P.C. regarding Canada’s response to the families of the Ukraine International Airlines Flight PS752

Letter to Minister Bill Blair on the cancellation of all observer attendance at hearings due to the pandemic

Letter to Minister Maryam Monsef on the prevention of victimization of vulnerable persons during COVID-19

Letter to Commissioner and Deputy Commissioner of the RCMP related to referrals to victim services, complaints under the CVBR and the Sexual Assault Investigation Review Committees

Ombudsman’s statement on the National Day of Remembrance for Victims of Terrorism

Ombudsman’s statement on tackling systemic racism in Canada

OFOVC Statement on the one-year anniversary of Reclaiming Power and Place: The Final Report of the National Inquiry into Missing and Murdered Indigenous Women and Girls

Letter to Minister Carolyn Bennett related to the Federal Indian Day School Settlement

Open letter to Dr. Theresa Tam on the need for a violence prevention strategy as part of Canada’s pandemic recovery plan

Ombudsman’s statement on the federal government’s ban of assault-style weapons

Ombudsman’s statement on violent rampage in Nova Scotia

Letter to the Parole Board of Canada related to the attendance of victims at parole hearings during COVID-19

Ombudsman’s statement regarding heightened risk of fraud during the COVID-19 pandemic

Ombudsman's statement on intimate partner and family violence and the supports/resources available during COVID-19

Submission to the House of Commons’ Standing Committee on Justice and Human Rights: Study of Bill C-5, An Act to amend the Judges Act and the Criminal Code

Update: Ombudsman’s Statement on Victims’ Attendance at Federal Parole Board Hearings During COVID-19


At a glance...


Total number of issues handled by our complaints department in the past fiscal year (2016-2017).

A single case file may also have multiple issues.

Did you know?


Top 5 topics of individuals who contacted us

  1. Other levels of government (Provincial, territorial, legal aid, court, police, victim services, compensation)
  2. Victims’ rights
  3. Victim assistance options
  4. Limited Role of OFOVC
  5. Safety concerns

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Date modified: 2020-10-19