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We continue to serve Canadians remotely during COVID-19. To our clients, victims and survivors of crime, you can reach out to us by email at or on our toll-free line at 1-866-481-8429.

Office of the Federal Ombudsman for Victims of Crime

Meet the Ombudsman


Heidi Illingworth

Heidi Illingworth

  • I am honoured to be appointed to serve Canadians as the Federal Ombudsman for Victims of Crime. I see the role of the Ombudsman as one that holds a significant responsibility to victims of crime and their families. Meet the Ombudsman

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What's New

News release:  Federal Ombudsman for Victims of Crime Calls for Parliamentary Review of the Canadian Victims Bill of Rights to ensure accountability for victims and survivors of crime

Media advisory :  Heidi Illingworth, Federal Ombudsman for Victims of Crime, Calls for Parliament to Conduct Statutory Review of the Canadian Victims Bill of Rights

Ombudsman statement on Victims and Survivors of Crime Week 2020

Ombudsman’s statement on Restorative Justice Week 2020

Ombudsman’s statement on the Parole Board of Canada piloting a videoconferencing solution

Letter addressed to Minister Lametti on the repeal of s.43 of the Criminal Code of Canada

Letter to Minister Bill Blair regarding use of videoconferencing in parole hearings, issues with the RCMP, Clare’s Law, and funding for CSC’s restorative opportunities program

Time to Act is Now: A National Action Plan to address violence against Indigenous Women & Girls

Annual report 2018-2019

Submission to Ms. Dubravka Šimonovic United Nations Special Rapporteur on Violence Against Women

Letter to Minister Monsef on community-based anti-violence worker wellness

#OFOVCCommunity Newsletter - Summer 2020

Letter addressed to Jennifer Oades, Chairperson of the Parole Board of Canada on strengthening the trauma-informed approach to interactions with registered victims

Letter to Minister David Lametti on Canadian legislation to recognize coercive control as an offence

Ombudsman’s statement on the third International Day of Remembrance of and Tribute to Victims of Terrorism

What We Heard - Community Forums in Yellowknife: March 11 & 12, 2020

Ombudsman’s statement marking the 5th anniversary of the Canadian Victims Bill of Rights

Letter addressed to the Premier of Alberta Jason Kenney regarding Victims of Crime Fund Bill 16

Letter addressed to Anne Kelly, Commissioner of Correctional Services Canada on Canada’s Indigenous Heritage and its use for personal gain amongst incarcerated individuals along with her response

#OFOVCCommunity Spring Newsletter 2020

Letter to the Honourable Ralph Goodale, P.C. regarding Canada’s response to the families of the Ukraine International Airlines Flight PS752


At a glance...


Total number of issues handled by our complaints department in the past fiscal year (2016-2017).

A single case file may also have multiple issues.

Did you know?


Top 5 topics of individuals who contacted us

  1. Other levels of government (Provincial, territorial, legal aid, court, police, victim services, compensation)
  2. Victims’ rights
  3. Victim assistance options
  4. Limited Role of OFOVC
  5. Safety concerns

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Date modified: 2020-11-24