Notice to readers:

We continue to serve Canadians remotely during COVID-19. To our clients, victims and survivors of crime, you can reach out to us by email at or on our toll-free line at 1-866-481-8429.

Office of the Federal Ombudsman for Victims of Crime

Meet the Ombudsman


Heidi Illingworth

Heidi Illingworth

  • I am honoured to be appointed to serve Canadians as the Federal Ombudsman for Victims of Crime. I see the role of the Ombudsman as one that holds a significant responsibility to victims of crime and their families. Meet the Ombudsman

I want to:

Find Services

Learn about victims' rights

What's New

Supporting resilience: A statement from the Ombudsman on Bell Let’s Talk Day

Ombudsman’s statement - National Day of Remembrance for Victims of Air Disasters

Letter addressed to the Honourable Bill Blair on the conditions of release and protection of vulnerable adults

Letter addressed to the Prime Minister concerning a Parliamentary Review of the Canadian Victims Bill of Rights and his response

Letter to the Honourable Marco Mendicino, Minister of Immigration, Refugee and Citizenship on respecting victims in the context of removals due to criminality

#OFOVCCommunity Newsletter - Fall 2020

Victims’ rights are human rights

Letter addressed to the Honourable Carolyn Bennett, Minister of Crown-Indigenous Relations on sustainable funding for Indigenous-led organizations

Violence: Lived Reality for Women and Girls

Bill C-3: An Act to amend the Royal Canadian Mounted Police Act and the Canada Border Services Agency Act and to make consequential amendments to other Acts

Letter to Minister Blair concerning a recommendation for amendment – Conditions of release

Letter to Minister Miller concerning Indigenous women’s shelters in communities not covered

News release:  Federal Ombudsman for Victims of Crime Calls for Parliamentary Review of the Canadian Victims Bill of Rights to ensure accountability for victims and survivors of crime

Media advisory :  Heidi Illingworth, Federal Ombudsman for Victims of Crime, Calls for Parliament to Conduct Statutory Review of the Canadian Victims Bill of Rights

Ombudsman statement on Victims and Survivors of Crime Week 2020

Ombudsman’s statement on Restorative Justice Week 2020

Ombudsman’s statement on the Parole Board of Canada piloting a videoconferencing solution

Letter addressed to Minister Lametti on the repeal of s.43 of the Criminal Code of Canada

Letter to Minister Bill Blair regarding use of videoconferencing in parole hearings, issues with the RCMP, Clare’s Law, and funding for CSC’s restorative opportunities program

Time to Act is Now: A National Action Plan to address violence against Indigenous Women & Girls


At a glance...


Total number of issues handled by our complaints department in the past fiscal year (2016-2017).

A single case file may also have multiple issues.

Did you know?


Top 5 topics of individuals who contacted us

  1. Other levels of government (Provincial, territorial, legal aid, court, police, victim services, compensation)
  2. Victims’ rights
  3. Victim assistance options
  4. Limited Role of OFOVC
  5. Safety concerns

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Date modified: 2021-01-27