Notice to readers:

Due to building closures in response to COVID-19, we are unable to access mailed or faxed complaints. We continue to be available to serve you. To our clients - victims and survivors of crime, you can reach out to us by email at or on our toll-free line at 1-866-481-8429.

Office of the Federal Ombudsman for Victims of Crime

Meet the Ombudsman


Heidi Illingworth

Heidi Illingworth

  • I am honoured to be appointed to serve Canadians as the Federal Ombudsman for Victims of Crime. I see the role of the Ombudsman as one that holds a significant responsibility to victims of crime and their families. Meet the Ombudsman

I want to:

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What's New

OFOVC Statement on the one-year anniversary of Reclaiming Power and Place: The Final Report of the National Inquiry into Missing and Murdered Indigenous Women and Girls

Letter to Minister Carolyn Bennett related to the Federal Indian Day School Settlement

Open letter to Dr. Theresa Tam on the need for a violence prevention strategy as part of Canada’s pandemic recovery plan

Ombudsman’s statement on the federal government’s ban of assault-style weapons

Ombudsman’s statement on violent rampage in Nova Scotia

Letter to the Parole Board of Canada related to the attendance of victims at parole hearings during COVID-19

Ombudsman’s statement regarding heightened risk of fraud during the COVID-19 pandemic

Ombudsman's statement on intimate partner and family violence and the supports/resources available during COVID-19

Submission to the House of Commons’ Standing Committee on Justice and Human Rights: Study of Bill C-5, An Act to amend the Judges Act and the Criminal Code

Update: Ombudsman’s Statement on Victims’ Attendance at Federal Parole Board Hearings During COVID-19

#OFOVCCommunity Winter Newsletter 2020

Letter to Minister Marc Miller related to the development of Indigenous women’s shelters in communities not covered by an agreement

Letter to Minister David Lametti related to the State of the Criminal Justice System 2019 Report

Letter to Minister Bill Blair related to strengthening victims' rights to information, participation and protection in the Canadian criminal justice system

Letter to Minister David Lametti related to Family Information Liaison Units (FILUs)

Letter to Minister David Lametti related to the Canadians Victimized Abroad Fund

Recommendations for Improving Access to Mental Health Care Services for Victims and Survivors of Crime

Ombudsman’s Statement on Ukraine International Airlines Flight PS752

Annual Report (2017-2018)

Ombudsman’s statement on the National Day of Remembrance and Action on Violence Against Women

Ombudsman’s statement on Restorative Justice Week 2019

#OFOVCCommunity Fall Newsletter 2019

Ombudsman’s statement on Femicide

Ombudsman’s statement on International Day of Remembrance of and Tribute to Victims of Terrorism


At a glance...


Total number of issues handled by our complaints department in the past fiscal year (2016-2017).

A single case file may also have multiple issues.

Did you know?

Top 5 topics of individuals who contacted us

  1. Other levels of government (Provincial, territorial, legal aid, court, police, victim services, compensation)
  2. Victims’ rights
  3. Victim assistance options
  4. Limited Role of OFOVC
  5. Safety concerns

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Date modified: 2020-06-02