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How we help victims

The OFOVC helps victims in two ways:

Individually

  • By helping victims every day, answering their questions and addressing complaints.

Victims can contact the Office directly through its toll-free victim-assistance line to speak with a bilingual Complaint Review Officer or by TTY, email, fax or regular mail.

Collectively

  • By conducting systemic reviews on important issues affecting victims of crime
  • By making recommendations to the federal government on how to change its laws
  • Or by recommending new policies to better support and assist victims of crime

If you are a victim of crime, the OFOVC can:

  • answer your questions about your rights as a victim;
  • give you information about the services and programs available to you through the federal government;
  • receive and review your complaints about federal government departments, agencies, laws or policies;
  • refer you to programs and services in your city or province that may be able to help you; and
  • make recommendations to the federal government on how to change its policies or laws to better suit the needs and concerns of victims, and to report on those recommendations publicly.

The OFOVC's services are free of charge.

We do not advocate on behalf of individual victims or provide legal advice.

The OFOVC can review matters that occurred only after the Office was created in March 2007, or at the request of either the Minister of Justice or the Minister of Public Safety and Emergency Preparedness.

The OFOVC cannot address decisions related to provincial matters, such as compensation.

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